🔒Privacy Policy

We reserve the right to change this Privacy Policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our Website with regards to the information that they shared and/or collected at ForWinCity. This Privacy Policy is not applicable to any information collected offline or via channels other than this website.

Consent

We ask for your consent to process your information for specific purposes and you have the right to withdraw your consent at any time. However, by using our website, you hereby consent to our Privacy Policy and agree to its terms.

What User Data We Collect

By “personal data” shall be understood any information relating to an identified or identifiable person; an identifiable natural person is the one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, location data, email an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We may process data enabling us to get in touch with you (“contact data”). The contact data may include your name, email address. The source of the contact data is our registration form, contact form, and information provided in your Account.

We may process your website user account data (“account data”). The account data may include your account identifier, name, email address, account creation and modification dates, website settings. The primary source of the account data is you; some elements of the account data may be generated by our website.

We may process information relating to “technical and financial data, usage data”. Meaning, when you visit our Website and/or use our Services, we may collect technical and financial information about you, which may include: IP address, locale, registration date, log-in dates, associated affiliate, affiliate-related statistics (the source of your traffic to our Site, data on your views and clicks on our promotional materials), self-exclusion dates and periods, ban dates and periods, failed log-in attempts count and time, Account balance, Account bonus funds, Account real money funds, transaction dates, transaction values, transaction identifiers, total bonus amount, total bonus count, total deposit amount, total deposit count, total withdrawal amount, total withdrawal count, pending withdrawal amount, pending withdrawal count, error withdrawal amount, error withdrawal count, deposit/withdrawal ratio, total income, games played and games’ IDs, player ID, number of bets, casino stake, game session statistics (session ID, game name, provider name, rolls, session start time, session finish time, vendor round ID, total bet, real money bet, bonus money bet, total win, teal win, bonus win, total balance after, bonus balance after), pages visited, device used, nick name (alias), session identifier, chat data when you communicate with us (your IP address, domain, browser type, operating system type, first name and last name (if nessesary), email, title, username, chat history, contact details), other information which may be used to identify your transactions with us (operation ID, transaction ID, start date, end date, sum, order number, transaction number, method, status, processing system, payment system and technical parameters of your device and software you use to access our Website.

We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data”). The communication data may include the communication content and metadata associated with the communication. We may generate the metadata associated with communications made using the contact forms.

Why We Collect Your Data

ForWinCity will collect your Personal Information only by lawful and fair means and not in an intrusive way to operate its business as a licensed online wagering bookmaker for the following purposes:

• For know-your-customer (KYC) identity verification.

• If you wish to subscribe to ForWinCity's marketing communications.

• To process your application to become a Member of ForWinCity or any managed subdomains.

• To provide and improve services to you as a Member.

• To identify you as a Member and authenticate your identity for security purposes and comply with our legal obligations.

• To maintain your Member account.

• To upgrade and enhance your experience within the website or over the device, or to tailor or develop information, services, or products to suit your needs which may include market research and conducting promotions.

• To create aggregate data about Members through demographic profiling, statistical analysis of the database to provide to potential and existing stakeholders, and to allow for more efficient operation of ForWinCity's business. We also use this data to analyze User's accounts for the presence of multi-accounting.

• To respond to your questions, comments, or requests.

• To comply with ForWinCity's contractual, legal, and statutory obligations.

• For taking appropriate action if ForWinCity has a reason to suspect that unlawful activity or misconduct of a serious nature has been, is being, or may be engaged in that relates to our functions and activities.

• To establish, exercise, or defend any legal claims.

Unless it is required by law, your personal data will not be disclosed to third parties. As ForWinCity business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them. The employees of ForWinCity have access to your personal data for the purpose of executing their duties and providing you with the best possible assistance and service. You hereby consent to such disclosures.

ForWinCity is using users’ information for marketing purposes. However, we respect users’ privacy. If users do not wish to receive any promotional materials, they can choose such an option during registration or unsubscribe at any time.

Log Files

ForWinCity follows a standard procedure of using log files. These files log visitors when they visit the website. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Our Use of Cookies

We may place and access certain Cookies on your computer or device. A Cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a web page server, which is basically the computer that operates a website. The information the Cookies contain is set by the server and it can be used by that server whenever the user visits the site.

By using our Website, you agree to the use and storage of Cookies on your computer or device. If you do not wish our Website to use Cookies on your computer or device, you can at any time deactivate and delete Cookies through your browser settings. More information on Cookies and how to disable and delta them may be found at https://www.aboutCookies.org/Cookie-faq or http://www.allaboutcookies.org. Please note, however, that if you refuse or delete Cookies, certain portions of our Website may not function properly, and we may not be able to offer you certain services.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

We use the following cookies:

“Necessary” cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

“Preferences” cookies enable a website to remember information that changes the way the website behaves or looks, like the region that you are in.

„Statistics” cookies help the website to understand how visitors interact with websites by collecting and reporting information anonymously.

“Security” cookies are used as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials and protecting our website and services generally.

“Authentication and status” cookies are used to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website.

“Marketing” cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user, and thereby more valuable for publishers.

We use both first-party and third-party Cookies. First-party Cookies are those placed directly by Us and are used only by us. We use Cookies to facilitate and improve your experience of the Website and to provide and improve our products and services. By using our Website, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. In addition, we use analytics services, which also use Cookies. Website analytics refers to a set of tools used to collect and analyze usage statistics, enabling us to better understand how people use the Website.

The website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses Cookies to help the website analyze how users use the site. The information generated by the Cookie about your use of Our Site (including your IP-address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to analyze your use of the Website, compile reports on Website activity for us, and perform further services associated with Website use and Internet use. Google may also transmit this information to third parties where required by law or to the extent third parties process these data on behalf of Google. You can opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: tools.google.com/dlpage/gaoptout.

Safeguarding and Securing the Data

ForWinCity is committed to securing your data and keeping it confidential. ForWinCity has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Third-Party Privacy Policies

Our Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Data transfers

We maintain servers around the world and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this Policy. We also comply with certain legal frameworks relating to the transfer of data. The European Commission has determined that certain countries outside of the European Economic Area (EEA) adequately protect personal data. To transfer data from the EEA to other countries, such as the United States, we comply with legal frameworks that establish an equivalent level of protection with EU law. When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.

Retaining and deleting personal data

Our Policy and procedure are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Notwithstanding the other provisions, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Your rights

If you are a European resident, you have the right to access the personal data we hold about you and to ask that your personal data be corrected, updated, or deleted.

In particular, you have the right to do the following:

Withdraw your consent at any time. You have the right to withdraw consent where you have previously given consent to the processing of your personal data.

Object to processing of your data. You have the right to object to the processing of your data if the processing is carried out on a legal basis other than consent.

Access your data. You have the right to learn if Data is being processed, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the Data undergoing processing.

Verify and seek rectification. You have the right to verify the accuracy of your data and ask for it to be updated or corrected.

Restrict the processing of your Data. You have the right, under certain circumstances, to restrict the processing of your data. In this case, we will not process your data for any purpose other than storing it.

Have your personal data deleted or otherwise removed. You have the right, under certain circumstances, to obtain the erasure of your data from us.

The right to data portability. You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Lodge a complaint. You have the right to bring a claim before your competent data protection authority. Additionally, if you are a European resident, we note that we are processing your personal data in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Under the CCPA, Privacy Rights (Do Not Sell My Personal Information) among other rights, California consumers have the right to:

• request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

• request that a business deletes any personal data about the consumer that a business has collected.

• request that a business that sells a consumer’s personal data, not sell the consumer’s personal data. If you would like to exercise any of these rights, please contact our customer support.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following: When you are filling the forms on the website, make sure to check if there is a box that you can leave unchecked, if you don't want to disclose your personal information.

ForWinCity will not lease, sell or distribute your personal information to any third parties unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations. We recommend that you check this page regularly to keep up-to-date. In the event that you do not agree with any changes, we recommend that you contact customer support for clarifying or otherwise close Your Account.